Shipping & returns

Shipping Policy

Last Updated: 08.10.2023

Welcome to Spine and Page ("Website"), owned and operated by Spine and Page Bookstore ("Company"). This Shipping Policy outlines important information about the shipping of products purchased on our Website. By placing an order through our Website, you agree to the terms and conditions of this Shipping Policy.

1. Shipping Methods and Options

We offer a variety of shipping methods and options to meet your needs. The available shipping methods, costs, and estimated delivery times will be displayed during the checkout process. Shipping options may vary depending on your location and the products you purchase.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 7-10 business days after payment is received. Please note that processing times may vary during busy seasons or due to unexpected circumstances. We strive to process orders as quickly as possible to get your books to you in a timely manner.

3. Shipping Times

The estimated delivery times provided during the checkout process are based on standard shipping methods and may vary depending on your location. Please note that these estimates do not account for potential delays caused by factors beyond our control, such as weather, customs, Strikes, Road delays or shipping carriers' operational issues.

4. Shipping Costs

Shipping costs are calculated based on various factors, including the shipping method chosen, the weight and dimensions of the items in your order, and your shipping address. The shipping cost for your order will be displayed during the checkout process.

5. International Shipping

We offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs policies vary by country, so please check with your local customs office for more information.

Any additional charges may apply (customs and tax) and will be charged to you directly from the courier.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date.

7. Order Changes and Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please be aware that orders are processed promptly, and changes may not always be possible. Please also see our cancellation policy.

8. Lost or Damaged Shipments

In the event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your books in satisfactory condition.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at info@spineandpage.co.za

By placing an order through our Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. If you do not agree with these terms, please do not place an order on our Website. Your continued use of our Website constitutes your acceptance of this Shipping Policy.