Please see our ebook information page https://spineandpage.co.za/ebooks All ebooks are sold on a firm sale basis. We do not accept cancelations for Ebooks. Ebooks are NOT instantaneous. Ebooks are sent within 48-72H (on business days). Once your order is processed we cannot make any chages as the voucher is made for the specific books on order. You may not share this ebook code with anyone other than the intended student. All email addresses are logged with the voucher code for copyright monitoring. Please double check that it is the e-book (and not the hard copy)as exchanges/refunds follow a no returns policy. The customer must please ensure that the correct person/recipient downloads the e-book as e-books are not transferable between Snapplify/Vitalsource/Cambridge.go accounts. Delays are possible on ebooks. This can happen specifically during the school rush period or if there are backlogs with the publishers as they create the codes directly. e-books cannot be printed from but can only viewed/accessed via the readers/apps. November/December is rush season for the publishers - please note that delays can happen.